USA & Canada

USA & Canada

Distributed in the US & Canada by Chronicle Books


Chronicle Books 
680 Second Street 
San Francisco, CA 94107 
T 415 537 4200 
E frontdesk@ chroniclebooks.com 
W www.chronicle books.com 

To order: 
1-800-759-0190 
orderdesk@hbgusa.com 
Customer service hours are 8:30am to 5:30pm Eastern Time, Monday through Friday.

Customer Service Resources 

Call toll free: 
800 759 0190 
8:30 am – 5:30 pm EST 

Fax toll free: 
800 286 9471 

Email: 
Regarding existing orders: customer.service@ hbgusa.com 

To place new orders: order.desk@hbgusa.com 

Credit Department: 

800 234 5226 
9:00 am – 5 pm EST 

Chronicle Books is pleased to offer two choices for online customer service: 

Log on to www.chroniclebooks.info to check retail price and availability, get lists of OP titles, or to download a new account packet. 

Log on to http://pubeasy.books.hbgusa.com/pls/pubeasy/pubeasy.intro_page to check price, availability, order status, or to place orders 24 hours a day, 7 days a week. Free to join, PubEasy is your own full service customer self-service center. 


Returns Policy 
(Returnable Customers Only) 
Chronicle Books Returns 
c/o Hachette Book Group USA 
322 S. Enterprise Blvd 
Lebanon, IN 46052 

Please include account number and a packing list or chargeback with all returns. 

Written permission is not required for “returnable” accounts. Returns must be In Print, or, if Out of Print, returned within 6 months of the OP date, in saleable condition, and whole copy (except for strippable titles). 

No authorization is required for overstock returns or damaged/ defective merchandise. 

Returns are credited at the same price and discount at which they were most recently purchased.

Publicity/ Press requests

Renée Senogles 
Email: reneesenogles@ hardiegrant.com 
T 415 409 5674

Bookstore Representatives

Northern California 
Anna-Lisa Sandstrum 
T 415 537 4299 
F 415 537 4470 
annalisa_sandstrum@ chroniclebooks.com 

Southern California, AZ, NM, TX 
Dave Ehrlich 
T 323 346 7498 
F 323 798 5468 
dave_ehrlich@ chroniclebooks.com

Pacific Northwest and Southwest WA, OR, UT, AK 
Courtney Payne 
T 206 409 8556 
F 206 723 3956 
courtney_payne@ chroniclebooks.com 

ID, MT, WY, CO, UT 
Greg Chickman 
T: 650-642-2609 
F: 650 570 7575 
chickmanis@comcast. net 

Midwest 
IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI, NB 

Abraham Associates 
Stu Abraham, John Mesjak, Roy Schonfeld 
T 800 701 2489 
F 952 929 8089 
info@abraham associatesinc.com 

New England 
CT, NH, MA, ME, RI, VT 

Emily Cervone 
T 860 212 3740 
F 617 687 0091 
emily_cervone@ chroniclebooks.com 

New York Metro, 
NJ, and Select DC and PA Accounts 
Melissa Grecco 
T 516 298 6715 
F 347 521 3139 
melissa_grecco@ chroniclebooks.com 

Mid-Atlantic 
DC, DE, MD, PA, WV 

Chesapeake and Hudson 
T 800 231 4469 
F 800 307 5163 
office@cheshud.com 

Southeast 
AL, AR, FL, GA, LA, MS, SC, NC, OK, TN, VA, TX 

Southern Territory Associates 
T 806 799 9997 
F 806 799 9777 
sta77@suddenlink.net 

Library and Educational Accounts 
Anna-Lisa Sandstrum 
T 415 537 4299 
F 415 537 4470 
Annalisa_sandstrum@ chroniclebooks.com 

Canada 
Raincoast Books 
2440 Viking Way 
Richmond, BC 
Canada V6V 1N2 
T 604 448 7100 
F 604 270 7161 
info@raincoast.com 
www.raincoast.com 

Canada 
BC to Ontario 

Ampersand Inc. 
West Coast Office 
2440 Viking Way 
Richmond, BC 
Canada V6V 1N2 
T 604 448 7111 
F 604 448 7118 
info@ampersandinc.ca 

Ampersand Inc. 
Toronto Office 

Ampersand Inc. 
Suite 213, 321 Carlaw Ave 
Toronto, ON 
M4M 2S1 
T 416 703 0666 
F 416 703 4745 
info@ampersandinc.ca 

Canada 
Quebec 

Hornblower Group Inc. 
T 514 704 3626 
F 1 800 596 8496 
kstacey@ hornblowerbooks.com 

Canada 
Atlantic Canada 

Hornblower Group Inc. 
T 1 855 444 0770 ext 2 
F 416 461 0365 
lmartella@ hornblowerbooks.com 

Gift Representatives

AZ, CA, CO, HI, NM, NV, UT, WY 
Stephen Young & Associates 
Los Angeles, CA 
Showroom 
T 800 282 5863 
F 888 748 5895 info@stephenyoung.net 

Pacific Northwest 
ID, OR, MT, WA, AK 

Bettencourt 
Seattle, WA Showroom 
T 800 462 6099 
F 206 762 2457 
info@bettencourtgroup. com 

Midwest 
IL, IN, KY, MI, OH 

Kelley & Crew Inc. 
Chicago, IL 
T 773 774 3495 
F 773 442 0810 
M 773 294 3203 
kcrewreps@gmail.com 

Midwest 
MN, ND, SD, W

Square One 
Minneapolis, MN 
Showroom 
T 800 252 1474 
F 952 908 3224 
info@squareonereps.com 

Mid-Atlantic 
DC, DE, MD, Eastern PA, VA 

Lines by Alan Green 
T 301 933 8906 
F 888 228 8838 
info@linesbyalangreen.com 

New York Metro, New Jersey & New England: CT, MA, ME, NH, NJ, 
NY, RI, VT 

Harper Group 
New York, NY Showroom 
T 888 644 1704 
F 888 644 1292 
sales@harpergroup. com 

Southeast 
AL, FL, GA, MS, NC, SC, TN 

The Simblist Group 
Atlanta, GA Showroom 
T 800 524 1621 
F 404 524 8901 
info@simblistgroup.com 

South and Midwest 
AR, IA, KS, LA, MO, NE, OK, TX 

Anne McGilvray & Company 
Dallas, TX Showroom 
T 800 527 1462 
F 214 638 4535 
info@annemcgilvray. com 

West Virginia and Western PA 
Pamela Miller 
PDM Enterprises 
T 412 881 7033 
F 412 881 7033 
repref23@aol.com