USA and Canada Sales

USA & Canada

Distributed in the US & Canada by Chronicle Books


Chronicle Books

680 Second Street
San Francisco, CA 94107
T 415 537 4200
E frontdesk@ chroniclebooks.com
W www.chronicle books.com

To order:
1-800-759-0190
orderdesk@hbgusa.com
Customer service hours are 8:30am to 5:30pm Eastern Time, Monday through Friday.

Customer Service Resources

Call toll free:
800 759 0190
8:30 am – 5:30 pm EST

Fax toll free:
800 286 9471

Email:
Regarding existing orders: customer.service@ hbgusa.com

To place new orders: order.desk@hbgusa.com

Credit Department:
800 234 5226
9:00 am – 5 pm EST

Chronicle Books is pleased to offer two choices for online customer service: 

Log on to www.chroniclebooks.info to check retail price and availability, get lists of OP titles, or to download a new account packet.

Log on to http://pubeasy.books.hbgusa.com/pls/pubeasy/pubeasy.intro_page to check price, availability, order status, or to place orders 24 hours a day, 7 days a week. Free to join, PubEasy is your own full service customer self-service center. 


Returns Policy
(Returnable Customers Only)
Chronicle Books Returns
c/o Hachette Book Group USA
322 S. Enterprise Blvd
Lebanon, IN 46052

Please include account number and a packing list or chargeback with all returns.

Written permission is not required for “returnable” accounts. Returns must be In Print, or, if Out of Print, returned within 6 months of the OP date, in saleable condition, and whole copy (except for strippable titles).

No authorization is required for overstock returns or damaged/ defective merchandise.

Returns are credited at the same price and discount at which they were most recently purchased.

Publicity/ Press requests

Renée Senogles
Email: reneesenogles@ hardiegrant.com
T 415 409 5674

Bookstore Representatives

Northern California
Anna-Lisa Sandstrum
T 415 537 4299
F 415 537 4470
annalisa_sandstrum@ chroniclebooks.com

Southern California, AZ, NM, TX
Dave Ehrlich
T 323 346 7498
F 323 798 5468
dave_ehrlich@ chroniclebooks.com

Pacific Northwest and Southwest WA, OR, UT, AK
Courtney Payne
T 206 409 8556
F 206 723 3956
courtney_payne@ chroniclebooks.com

ID, MT, WY, CO, UT
Greg Chickman
T: 650-642-2609
F: 650 570 7575
chickmanis@comcast. net

Midwest
IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI, NB

Abraham Associates
Stu Abraham, John Mesjak, Roy Schonfeld
T 800 701 2489
F 952 929 8089
info@abraham associatesinc.com

New England
CT, NH, MA, ME, RI, VT

Emily Cervone
T 860 212 3740
F 617 687 0091
emily_cervone@ chroniclebooks.com

New York Metro,
NJ, and Select DC and PA Accounts

Melissa Grecco
T 516 298 6715
F 347 521 3139
melissa_grecco@ chroniclebooks.com

Mid-Atlantic
DC, DE, MD, PA, WV

Chesapeake and Hudson
T 800 231 4469
F 800 307 5163
office@cheshud.com

Southeast
AL, AR, FL, GA, LA, MS, SC, NC, OK, TN, VA, TX

Southern Territory Associates
T 806 799 9997
F 806 799 9777
sta77@suddenlink.net

Library and Educational Accounts
Anna-Lisa Sandstrum
T 415 537 4299
F 415 537 4470
Annalisa_sandstrum@ chroniclebooks.com

Canada
Raincoast Books
2440 Viking Way
Richmond, BC
Canada V6V 1N2
T 604 448 7100
F 604 270 7161
info@raincoast.com
www.raincoast.com

Canada
BC to Ontario

Ampersand Inc.
West Coast Office
2440 Viking Way
Richmond, BC
Canada V6V 1N2
T 604 448 7111
F 604 448 7118
info@ampersandinc.ca

Ampersand Inc.
Toronto Office

Ampersand Inc.
Suite 213, 321 Carlaw Ave
Toronto, ON
M4M 2S1
T 416 703 0666
F 416 703 4745
info@ampersandinc.ca

Canada
Quebec

Hornblower Group Inc.
T 514 704 3626
F 1 800 596 8496
kstacey@ hornblowerbooks.com

Canada
Atlantic Canada

Hornblower Group Inc.
T 1 855 444 0770 ext 2
F 416 461 0365
lmartella@ hornblowerbooks.com

Gift Representatives

AZ, CA, CO, HI, NM, NV, UT, WY
Stephen Young & Associates
Los Angeles, CA
Showroom
T 800 282 5863
F 888 748 5895 info@stephenyoung.net

Pacific Northwest
ID, OR, MT, WA, AK

Bettencourt
Seattle, WA Showroom
T 800 462 6099
F 206 762 2457
info@bettencourtgroup. com

Midwest
IL, IN, KY, MI, OH

Kelley & Crew Inc.
Chicago, IL
T 773 774 3495
F 773 442 0810
M 773 294 3203
kcrewreps@gmail.com

Midwest
MN, ND, SD, WI

Square One
Minneapolis, MN
Showroom
T 800 252 1474
F 952 908 3224
info@squareonereps.com

Mid-Atlantic
DC, DE, MD, Eastern PA, VA

Lines by Alan Green
T 301 933 8906
F 888 228 8838
info@linesbyalangreen.com

New York Metro, New Jersey & New England: CT, MA, ME, NH, NJ,
NY, RI, VT

Harper Group
New York, NY Showroom
T 888 644 1704
F 888 644 1292
sales@harpergroup. com

Southeast
AL, FL, GA, MS, NC, SC, TN

The Simblist Group
Atlanta, GA Showroom
T 800 524 1621
F 404 524 8901
info@simblistgroup.com

South and Midwest
AR, IA, KS, LA, MO, NE, OK, TX

Anne McGilvray & Company
Dallas, TX Showroom
T 800 527 1462
F 214 638 4535
info@annemcgilvray. com

West Virginia and Western PA
Pamela Miller
PDM Enterprises
T 412 881 7033
F 412 881 7033
repref23@aol.com