Terms and Conditions

Hardie Grant UK Ltd is bound by the provisions of the Data Protection Act 1998.

We understand the importance of, and are committed to, protecting your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable).  

This Privacy Policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.

Hardie Grant UK Ltd will never sell personal information under any circumstances. Hardie Grant UK Ltd will never share personal information with third parties unless strictly necessary in order to provide services to you or fulfil your order.

Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected when you interact with us or use our websites (Websites).

1.            Who we are

In this Privacy Policy, 'we' refers to Hardie Grant UK Ltd. Registered address 52-54 Southwark Street, London, SE1 1UN. Registered in England and Wales No 02904972. Vat Reg No. 653 5105 54.

2.            How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.  Where it is reasonably practical to do so, we will collect your personal information directly from you.  We may collect the personal information you directly give us through some of the following means:

(a)           when you make a purchase from us;

(b)           when you subscribe to receive information from us;

(c)           when you make an inquiry or order in relation to goods or services through our Websites;

(d)           in administering and performing any contracts with service providers;

(e)           when you contact us via telephone or facsimile;

(f)            from correspondence (whether in writing or electronically);

(g)           through any mobile applications provided by our organisation;

(h)           while conducting customer satisfaction and market research surveys;

(i)            when administering any of our services; and

(j)            As otherwise required to manage our business.

However, in certain cases we may collect personal information from publically available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

3.            Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, your region or postal address, email address, phone numbers, together with information about the products or services we have provided you, billing information and, if applicable, employment information.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

4.            Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose personal information to:

(a)          offer and provide you with our goods and services;

(b)         administer any prize draws or competitions you may enter

(c)          manage and administer those goods and services, including account keeping procedures;

(d)          communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;

(e)          comply with our legal and regulatory obligations; and

(f)          Otherwise to manage our business.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Data Protection Act.  If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

5.            Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.  This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job.  Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

6.            Direct marketing

Like most businesses, marketing is important to our continued success.  We believe we have a unique range of products and services that we provide to customers at a high standard.  We therefore like to stay in touch with customers and let them know about new opportunities.  We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We will not disclose your personal information to third parties for marketing purposes without your consent.

If at any time you wish to remove your details from the mailing list, simply click the unsubscribe link in any of our newsletters or contact us at info@hardiegrant.co.uk.

7.            Accessing and correcting your personal information

You may contact us at info@hardiegrant.co.uk to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.  On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.  We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so.  If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

8.            Overseas transfers of personal information

From time to time we may engage overseas business partners and service providers, such as cloud-based storage solutions, email newsletter distributors, statistical analysts, etc.  This may involve disclosing your personal information to those overseas entities in order to do business effectively.  Because these entities may change from time to time and may have offices and services in many different places around the world, it is not practicable to list the countries where they are located in this Privacy Policy.

In the event that data is temporarily transferred outside the European Economic Area, your information will be afforded the level of protection as required under UK data protection legislation.

9.            Using our Websites

A cookie is a small text file that our Websites may place on your computer.  Usually, cookies are used as a means for our Website to remember your preferences.  As such, cookies are designed to improve your experience.  In some circumstances, cookies may collect and store personal information about you.  We will take all reasonable steps to protect your information.  We may also use cookies for targeted online advertising.  Most browsers are pre-set to accept cookies; however, you can adjust your browser to disable cookies or warn you when they are being used.  Note that if you disable your cookies it may impact on your website experience.

We use Google Analytics to gather statistics on the usage of our Websites.  Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube.  More details are available on the Google Analytics website at https://support.google.com/analytics/answer/6004245.

Our Websites may link to third party sites.  We recommend that you refer to the privacy policies of the sites you visit.  Our Privacy Policy applies to our Websites only and we assume no responsibility for information or content of third party sites.

10.          Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our us:

Telephone: +44 (0) 20 7601 7500

Email: info@hardiegrant.co.uk

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Information Commissioners Office’s helpline : 0303 123 1113

11.          Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

The last update to this document was 23rd January, 2017.

Applicable Law/Courts of Jurisdiction

Contracts formed between Hardie Grant UK Ltd and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

Competitions Terms and Conditions

  • 1. No purchase necessary. Proof of entering is not proof of receipt of entry.
  • 2. To be eligible, entries must be received on or before the competition closing date, as stated on the competition page. All entries shall become the property of Hardie Grant UK Ltd, and their directors, officers, representatives and promotional agencies are not responsible for contacting entrants or forwarding prizes to entrants who provide unclear or incomplete information, or for entries lost, misdirected, delayed or destroyed.
  • 3. The competition is open to UK residents only. Parents/guardians must submit the entry for those under the age of 18.
  • 4. The prizewinners will be decided by Hardie Grant UK Ltd. Hardie Grant UK Ltd will not enter into correspondence about the choice of winners. The prizewinners will need to respond within two weeks of being contacted by email; otherwise the prize/s will be awarded to another correct entrant selected at random.
  • 5. The competition ends as specified on the competition page; no entry received after that time will be considered. 
  • 6. The promoter reserves the right to amend the specification of the prizes or offer alternative prizes of equal or greater value.
  • 7. The prizewinners will be notified by email or electronic Direct Message. If any of the selected entrants do not meet all of the contract conditions, other entrants will be selected from the remaining eligible entries.
  • 8. The competition is not open to employees of Hardie Grant UK and their sponsors or their immediate families.
  • 9. The decisions of the contest judges are final. The prizes must be accepted as awarded.
  • 10. The right is reserved to terminate or withdraw this contest at any time.
  • 11. All entries become the property of Hardie Grant UK Ltd who assumes no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the website during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email or entry to be received by Hardie Grant UK Ltd on account of technical problems or traffic congestion on the Internet or any website, or any combination thereof including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material in the promotion. Hardie Grant UK Ltd reserves the right, in its sole discretion, to cancel or suspend the email portion of this contest should a virus or bug or other cause beyond the reasonable control of Hardie Grant UK Ltd corrupt the security or proper administration of the contest. Any attempt to deliberately damage any website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, Hardie Grant UK Ltd reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered with in any way. Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.
  • 12. Entries must be submitted by the named entrant (or their parent/guardian for children aged 18 or under) and will be invalid if found to come from a third party. Multiple entries from a single source (e.g 'competition entry' website/company) will be disqualified.
  • 13. For name/s of prize winners, please send a stamped addressed envelope marked Hardie Grant UK Ltd, 52-54  Southwark Street, London, SE1 1UN. No entries should be sent to this address.
  • 14. Entry to the competition is conditional on acceptance of these terms and conditions.
  • 15. The email address you provide to enter the competition will be used by us to contact you if necessary. Should a prize be sent out by a partner organisation, Hardie Grant UK Ltd may share the winner’s details with the organisation for the purpose of delivering the prize only. The winner’s details will not be used for commercial use, unless the individual has opted in to receive communication. Hardie Grant will only use your details in compliance with the provisions of the Data Protection Act 1998 and in accordance with our privacy policy.
  • 16. No responsibility is accepted for ineligible entries or entries made fraudulently. Automated entries are not permitted and will be disqualified. 
  • 17. Unless otherwise stated, prizes include delivery to the UK mainland only